ONLINE STORE REGULATIONS

www.kollekti.com

The content of these Regulations is available free of charge before the conclusion of the Contract of Sales in a form that allows you to obtain, reproduce and consolidate the Regulations by printing, saving on a suitable information carrier or downloading in PDF format.
Downloading the Regulations in PDF format at any time from the website of the online store www.kollekti.com requires a free file viewer that supports PDF format.
The program can be downloaded from the website http://get.adobe.com.pl/reader/

The online store available at www.kollekti.com is run by Żywia Nowicka – Wlaź, running the business named Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, Spacerowa Street 23/2 (ul. Spacerowa 23/2), 35-601 Rzeszów, NIP: 8151778983  (taxpayer identification number), REGON: 180991324 (National Business Registry Number)

These Regulations define the rules for the provision of services concerning the sale of  Goods /Products in the Kollekti Online Store at www.kollekti.com and the rules for the purchase and delivery of the purchased Goods / Products to the Consumer.

Placing an order by the Consumer in the Kollekti online store is tantamount to accepting the Regulations and obliges the Consumer to comply with the rules resulting from the Regulations.

Business Address:

ul. Spacerowa 23/2
35-601 Rzeszów,
NIP: 8151778983, (taxpayer identification number)
REGON: 180991324. (National Business Registry Number)
Contact details:
E-mail address: hello@kollekti.com
Telephone number: +48 533 848 777

 

Definitions of terms used in the Regulations:

Civil Code – the Act of 23 April 1964 Civil Code (Journal of Laws 1964 No. 16, item 93, as amended)

Consumer – in accordance with art. 221 of the Act of 23 April 1964 of the Civil Code, a natural person who performs a legal transaction with the Seller not directly related to its business or professional activity.

Product / Item – a movable item that is the subject of a sales contract between the Consumer and the Seller.

Regulations – present regulations of the Online Store

Online Store – an online store run by the Seller at the website address www.kollekti.com

Seller – Żywia Nowicka –Wlaź, running the business named Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, Spacerowa Street 23/2, 35-601 Rzeszów, NIP: 8151778983 (taxpayer identification number) REGON: 180991324 (National Business Registry Number) e-mail address: hello@kollekti.com, telephone number: +48 533 848 777.

Contract of Sales – a sales contract concluded via the Online Store between the Consumer and the Seller.

Order– the Customer’s declaration of will submitted via the Order Form and aiming directly at concluding the Product or Products Sales Agreement with the Seller, specifying in particular the type and number of the Goods. Placing an Order by the Customer via the means of distance communication online shopping takes place with the obligation to pay. The Order should also be understood as the products purchased by the Customer.

Account – customer account in the Store, it contains data provided by the customer and information about orders placed by him/her in the online store.

Services – services provided by the Seller to Consumers by electronic means within the meaning of the Act of 18 July 2002 about the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).

Consumer Rights Act – the Act of 30 May 2014 concerning consumer rights (Journal of Laws of 2014, item 827).

 

§ 1

General provisions

  1. These Regulations define the general principles and method of sales conducted by the company Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, Spacerowa Street 23/2, 35-601 Rzeszów, NIP: 8151778983 (taxpayer identification number) REGON: 180991324. National Business Registry Number via the Online Store available at www.kollekti.com
  1. In order to set up an Account in the Online Store, you must fill in the Registration Form.  It is inevitable to provide the following data: name, surname, telephone number, e-mail address, order shipping address. Creating an Account in the Online Store is free. Logging into the Account is possible by entering the login and password set in the Registration Form. The Customer may at any time, without giving a specific reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller via e-mail.
  1. In order to use the Online Store and place Orders, it is necessary to meet the following minimum technical requirements:
    • possessing a computer or other device with the access to the Internet
    • cookies and JavaScript support enabled
    • possessing an operating system: Windows or Linux (with a graphics console), Mac OS or Android,
    • possessing a web browser in one of the latest versions that had been released (e.g. Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher, Chrome version 32 or higher, Opera version 12.17 or higher, Safaria version 1.1 or higher),
    • possessing an email account
    • possessing a mobile telephone number
  1. To place an Order in the Online Store, you must set up an Account in accordance with the provisions of the Regulations or log into the Account you had already created or provide the necessary personal and address data enabling the Order to be completed without creating an Account.
  1. The consumer is also entitled to purchase in the Online Store without registering an Account, by providing data enabling the acceptance and processing of the order.
  1. The condition for placing an Order is having an active e-mail account.
  1. Apart from the sale of Products manufactured only to order, placing an Order constitutes acceptance of the Seller’s offer by the Consumer to conclude a contract for the sale of Products within a given Order. As far as the sale of Products manufactured only to order is concerned, sending an e-mail by the Seller to the Customer confirming the scope of the Order being processed constitutes acceptance of the offer and the time needed to complete it.
  1. The presence of Products on the website of the Online Store is not synonymous with the availability of the Products in the warehouse and the possibility of immediate execution of the Order. The Seller on the Store’s websites, in the description of the Goods, informs the Consumer about the number of available items, the number of working days needed to complete the Order and its delivery, as well as the amount of fees needed for the delivery of the Goods. If, after placing the order, it turns out that the ordered Product is currently sold out or temporarily unavailable for other reasons, the Consumer will be immediately informed by e-mail or by phone.  In such a situation, the Consumer decides about: partial implementation, extension of the waiting time, cancellation of the entire Order).
  1. The photos of the offered Products which are presented in the Online Store are used to depict the Products specifically indicated on them, however, one should take into account possible slight differences between the photo of the Product in the Online Store and the appearance of the Product received, resulting from the method of lighting during photography or color calibration of the Customer’s screen. The seller does not accept complaints due to such differences.
  1. Due to the differences in the color of the fabric, leather, eco-leather, wood, laminated board, STONES, STEEL AND OTHER MATERIALS that result from different parameters of the monitor or graphics card, the complaint may not be considered. The photos presented on the Store’s website are illustrative; fabrics and colors (including natural wood colors) may slightly differ from the actual shades of the products. The seller does not accept complaints due to such differences.
  1. Each Product is made using the handcraft method, which means that the Products may differ slightly in terms of workmanship, dimensional parameters, color, angle of inclination, bending, etc. The seller does not accept complaints due to such differences.

 

§ 2

Conditions for concluding the Contract of Sales 

  1. Announcements, advertisements, price lists and other information about the Goods provided on the website of the Online Store, in particular their descriptions, technical and functional parameters and prices constitute an invitation to conclude a contract, within the meaning of art. 71 of the Act of 23 April 1964 Civil Code.
  1. The consumer may place Orders for Products available in the stock of the Online Store www.kollekti.com seven days a week, twenty-four hours a day.
  2. The consumer may place an order using the following methods:
    1) via the Online Store
    2) by email
    3) by phone.
  1. In order to complete the order, the following data is required:
    1) Name and surname
    2) Correspondence address
    3) e-mail address
    4) contact telephone number
  1. The price of the goods shown on the Online Store website is given in Euro and includes taxes.
  2. he consumer is informed about the total price including taxes for the Goods as well as the delivery costs and other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, the Consumer is informed when placing the order and also when the Consumer expresses his/her will to be bound by the Sales Agreement.
  3. After placing the order by the Consumer, the Seller confirms its receipt. The sales contract is concluded after sending the confirmation of the acceptance of the Order by the Online Store to the Consumer’s e-mail address along with the specification of all essential components of the order and confirmation of the conclusion of the Contract of Sales between the Consumer and the Seller.

 

§ 3

Payment methods for the Goods

 

  1. The consumer may choose the following forms of payment for the Goods:
    1) Payment by bank transfer,
    2) Payment via PayU,
    3) Card payment,
    4) Payment in cash.
  1. Payment by bank transfer should be made to the following bank account:Kollekti Żywia Nowicka-Wlaź based in Rzeszów
    ul.Spacerowa 23/2
    35-601 Rzeszów
    Bank account number: 26 1140 2004 0000 3402 8177 2962 (Bank: mBank)
  1. The consumer provides the Seller with a confirmation of payment in electronic form, via the e-mail address which had been provided during the execution of the Order.

 

§ 4

Payment date for the Goods

 

  1. If you choose the “bank transfer” payment, the Consumer is obliged to make the payment at the time of purchase.
  2. In the case of “cash on delivery”, payment is made upon delivery (the required amount is handed to the courier).
  3. If you choose the “collection in person” payment, the Goods can be picked up at the company’s headquarters or in the warehouse at the address provided by the Seller at the agreed time. The above information will be previously agreed between the contracting parties and confirmed by e-mail:Company headquarters address:
    Kollekti Żywia Nowicka-Wlaź based in Rzeszów
    ul. Spacerowa 23/2
    35-601 RzeszówMonday to Friday. In case of the self-pickup, the Consumer does not bear any delivery costs. The payment is made when the product is handed over to the Buyer and the required amount of money is handed over to the Seller or a person authorized by him.

 

§ 5

Delivery methods

 

  1. The delivery of the ordered Goods takes place by handing over the Goods through one of the available current carriers.
  2. The choice of the delivery method is made by the Consumer when placing the order.
  3. The delivery of the Goods takes place on the territory of the Republic of Poland, the European Union, the Schengen Area, the United Kingdom. We send parcels outside the country only after payment to the given bank account – the price of the Goods increased by the cost of shipping and packaging according to the current valuation of the services of available carriers.
  4. The costs and terms of delivery and packaging: shipping (delivery) costs are calculated in accordance with the current price lists of transport companies and depend on the weight, size of the shipment, the choice of delivery method and the selected form of payment. During the execution of the order, the consumer is informed about the costs, delivery time and chooses the method, thereby accepting the presented conditions.
  5. The consumer is obliged to check the condition of the shipment and its contents in the presence of the transport agent. In the event of a transport damage he is obliged to perform the acts of diligence required by the provisions of the Act of November 15, 1984 -Transport Law / Journal of Laws. of 1995, No. 119, item 575, as amended / to maintain the carrier’s liability, and in particular to allow the carrier to establish the condition of the shipment and the circumstances of the damage in a protocol.

 

§ 6

Order completion date

 

  1. The order fulfillment time for Products in stock is no longer than 7 business days, counting from the date specified in point. 2. In the case of the Products offered on a special order, the date will be specified when placing the Order.
  1. For independent reasons, the Seller reserves the right to change the date of execution of the Order and the time of delivery of the ordered Products, the person making the purchase will then be informed about it by e-mail and / or telephone. The provided deadlines are the dates of planned deliveries by producers / contractors, they are not binding dates.

 

§ 7

Delivery costs

 

  1. The delivery of the Goods to the Consumer is payable. As part of the promotion, the seller may offer free delivery or reduce its amount. Relevant information is available on the Online Store website on the card of a given Product as well as while placing an Order.

 

§ 8

Complaints

 

  1. The basis and scope of the Seller’s liability towards the Consumer under the right to warranty for a physical and legal defect is defined by the Act of April 23, 1964, the Civil Code.
  2. The Seller is obliged to provide the Consumer with Goods without defects.
  3. A complaint may be submitted in a following way:
    1) In writing to the Seller’s address: Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów.
    2) In electronic form via e-mail to the company’s address: hello@kollekti.com,
    3) By phone: +48 533 848 777,
    4) In person at the Seller’s seat: Kollekti Żywia Nowicka-Wlaź with its headquarters inRzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów.
  1. The complaint should include:
    1) Name and surname of the Consumer,
    2) the name of the goods and the date of purchase,
    3) Date when the defect occurred,
    4) Description and the specification of the defect together with photographic documentation of that defect,
    5) Consumer’s request resulting from the provisions of the Civil Code concerning the warranty: repair work of the goods, replacement of the goods for a defect-free one, price reduction or withdrawal from the contract, if the defect is significant.
  1. The Seller will respond to the Consumer’s requests immediately, no later than within 14 calendar days from the date of receipt of the Consumer’s request.
  2. The goods subject to the complaint should be sent back or delivered in person to the Seller’s address: Kollekti Żywia Nowicka-Wlaź based in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów.

 

 

§ 9

The right to withdraw from the contract

 

  1. A consumer who has concluded a contract from a distant location may, within 14 days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in point. 11 and point 14 of these Regulations.
  2. To meet the deadline referred to in point 1 it is enough to send a declaration of withdrawal before its expiry. The template of the declaration of withdrawal from the contract is delivered to the Consumer together with the Goods.
  3. The declaration of withdrawal from the contract may be submitted as follows:
    1) In electronic form to the Seller’s e-mail address: hello@kollekti.com,
    2) By correspondence to the Seller’s address: Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów.
  1. The consumer may submit a declaration of withdrawal from the contract using the form. The form template is available on the website of the Online Store www.kollekti.com. Using the above form is a convenience for the Consumer, however, it is not obligatory.
  2. The period for withdrawal from the contract begins:
    1) For a contract where the Seller handovers the Goods, being obliged to transfer ownership – from taking possession by the Consumer or a third party designated by him     other than the carrier, and in the case of a contract which:
    – includes many Goods that are delivered separately, in batches or in parts – from taking possession of the last good, batch or part,
    – involves regular delivery of the Goods for a specified period of time -from taking possession of the first Good.
    2) for other contracts – from the date of conclusion of the contract
  1. In the event of withdrawal from a sales contract concluded from a distant location, the contract is considered nonvalid.
  2. The Seller is obliged immediately, no later than within 14 days from the date of receipt of the Consumer’s statement concerning withdrawal from the contract, to return to the Consumer all payments made by him, including the costs of delivering the Goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery available in the Online Store www.kollekti.com
  3. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has definitely agreed to a different method of return, which does not involve any additional costs for him.
  1. If the Seller has not offered to collect the Goods from the Consumer herself, she may withhold the reimbursement of payments received from the Consumer until the Goods are returned or the Consumer provides proof of its return, depending on which event occurred earlier.
  1. If the Consumer has chosen a method of delivering the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
  1. The consumer is obliged to return the Goods to the Seller or hand them over to the Seller personally or to a person authorized by the Seller to immediate collection, but not later than within 14 days from the date on which he withdrew from the contract, unless the Seller offered to collect the Goods himself.
  1. To meet the deadline referred to in point 12, it is enough to return the Goods before the expiry of the agreed date to the following address: Kollekti Żywia Nowicka-Wlaź with its registered office in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów.
  1. The consumer bears only the direct costs of returning the Goods.
  1. The consumer is liable for a decrease in the value of the Good as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.
  1. The right to withdraw from a contract concluded from a distant location is not entitled to the Consumer in relation to contracts:
    1) Service contract, if the Seller has fully performed the service with the consent of the  Consumer, who was informed before the commencement of the service that after the        Seller has fulfilled the service, he will lose the right to withdraw from the contract,
    2) Where the price or pay depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to  withdraw from the contract,
    3) In which the subject of the service are non-prefabricated Goods, manufactured  according to the Consumer’s specification or serving to satisfy his individual needs            (hereinafter: Custom-made Product),
    4) In which the subject of the service are Goods that deteriorate quickly or have a short shelf life,
    5)In which the subject of the service is the Item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the             package has been opened after delivery,
    6) In which the subject of the service are Goods that after delivery, due to their nature, areinseparably connected with other Goods,
    7) In which the Consumer has requested the Seller to come to him for urgent repair or    maintenance: if the seller provides additional services other than those requested by the         Consumer, or delivers Goods other than spare parts necessary for repair or maintenance; the right to withdraw from the contract is granted to the Consumer in relation to additional   services or Goods,
    8) Concluded by public auction.

 

§ 10

Extrajudicial methods of dealing with complaints and claims as well as rules of access to these procedures

 

  1. Information on the possibility of using extrajudicial means of dealing with complaints as well as claims and the rules of access to these procedures are available on the municipal or district consumer right adviser websites, provincial Inspectorates of Trade Inspection and non-governmental organizations providing assistance to the Consumer.
  1. Provincial Inspectorates of the Trade Inspection and their branch offices conduct mediations aimed at resolving the dispute between the Seller and the Consumer. Mediations are conducted at the request of the Consumer or ex officio after exhausting the complaint procedure. Information on the mediation procedure is available at the premises and on the websites of individual Provincial Inspectorates of the Trade Inspection.
  1. Consumers may go to permanent consumer arbitration courts operating at the Provincial Inspectorates of the Trade Inspection. These courts hear disputes over property rights concerning contracts of sale and provision of services.
  1. Consumers can also obtain free legal aid from municipal or provincial consumer right adviser.
  1. Legal assistance for Consumers is also provided by non-governmental organizations such as: Consumer Federation, Association of Polish Consumers. Advice is provided under the toll-free consumer helpline number 0 800 007 707 and via e-mail: porady@dlakonsumentów.pl

 

§  11

Personal data

 

European Parliament Regulation (EU) 2016/679 has been in force since May 25, 2018 as well as the Regulation of the Council which took effect on April 27,  2016 concerning the protection of individuals with regard to the processing of personal data and of the free movement of such data and the repeal of Directive 95/46 / WE (hereinafter referred to as “GDPR”). The GDPR (General Data Protection Regulation) will apply to the same extent in all European Union countries, including Poland, and introduces a number of changes to the rules governing the processing of personal data. Down below you will find the most significant of them.

Personal date – what is it?

According to the GDPR (General Data Protection Regulation) personal data is information about an identified or identifiable natural person, e.g. e-mail address, IP address or data in the administrator’s IT systems.

The basis and the purpose of processing

The processing of personal data requires a legal basis. The GDPR provides for several types of such legal grounds for data processing, and in the case of using our services, the agreement for data processing will be necessary to conclude or perform a contract to which you are a party. Therefore, if we conclude a contract with you for the performance of a given service, we may process your data to the extent necessary to perform this contract.

As part of our services, your data will be processed only if we or another data processor have one of the legal bases permitted by the GDPR and only for the purpose adapted to the given basis, as described above. Your data will be processed until there is a basis for this processing – i.e. in the case of the consent and until its withdrawal, restriction or other actions on your part limiting this consent, if the data is necessary for the performance of the contract – for the duration of its performance or until the claims are time-barred. If the basis for data processing is the legitimate interest of the administrator – until this legitimate interest exists.

Administrators

The administrators of your personal data will be the business entity: Kollekti Żywia Nowicka-Wlaź based in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów, NIP: 8151778983, REGON: 180991324.

Data transfer

Your data will be processed by the entity: Kollekti Żywia Nowicka-Wlaź based in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów, NIP: 8151778983, REGON: 180991324 as the administrator and entities cooperating with the administrator. In each such case, the transfer of data does not entitle the recipient to use it freely, but only for the purposes clearly indicated by the given entity. The transfer of data usually takes place in the process of realisation of the Contracts concluded between the parties. In any case, the transfer of data does not release the transferrer from responsibility for their processing. Data may also be transferred to public authorities, provided that they are authorized to do so by applicable regulations and submit an appropriate request – and only in above case.

Your privileges

According to the GDPR, you have the following rights relating to your data and its processing by us and Trusted Partners.

If you have given your consent to the processing of data, you can withdraw it at any time.

You are also entitled to request access to your personal data, rectification, deletion or limitation of processing, the right to transfer data, object to data processing and the right to lodge a complaint to the supervisory authority – GIODO. The above rights are also valid if the data is processed correctly by the administrator. At this address, you will find additional information on data processing and your rights.

Consent

If you conclude a contract with the Seller, you automatically consent to the processing by the business entity: Kollekti Żywia Nowicka-Wlaź based in Rzeszów, ul. Spacerowa 23/2, 35-601 Rzeszów, NIP: 8151778983, REGON: 180991324 -your personal data collected in connection with the services provided for the purposes of the business.

In accordance with the law, you have the following rights: 

  • the right to request from us access to your personal data, rectification, deletion or limitation of processing,
  • the right to object to the processing of your personal data in order to promote our services or products,
  • the right to request to transfer your data to another data administrator,
  • the right to lodge a complaint against the processing of your data by us – if you find that we are doing it unlawfully – to the General Inspector of Personal Data, and after May 25, 2018 to the President of the Office for Personal Data Protection.

 

§ 12

Final Provisions

 

  1. Sales contracts are concluded in Polish, in accordance with applicable law.
  2. In non-regulated matters concerning these Regulations, the provisions of the Act of April 23, 1964, the Civil Code and the Act of May 30, 2014 on consumer rights shall apply.
  3. The Seller reserves the right to amend these Regulations in case of important reasons, in particular:
    1) Amendments to the applicable legal provisions,
    2) Changes in the method and dates of payment,
    3) Changes to the method of delivery, payment methods and costs of delivery.
  1. The Seller will inform the Consumer about changes to the Regulations, at least 14 days in advance before the date when new changes come into force:
    – by posting relevant information concerning the amendment to the Regulations on the Online Store website, as well as
    – by sending the message to the Consumer e-mail address (the Consumer who concluded the contract for the provision of services by electronic means regarding the maintenance of the Account, relevant information on changes to the Regulations)
  1. Amendments to the Regulations will not in any way infringe the rights of the Consumers visiting the Store before the effective date of the amendments, in particular, they will not affect orders placed or completed. Orders already accepted for execution are subject to the Regulations in force at the time of placing the order.
  2. All Goods produced by the Seller are protected by the Seller’s copyright in accordance with the Copyright and Related Rights Act. By copying photos of Products posted on the website of the Online Store and other content presented there and distributing them without the consent of the Store, the Consumer obviously breaks the law.
  3. These regulations apply from 10.10.2022